Privacy Policy
Last updated: 4 October 2026
This policy explains how Himalayan Singing Bowl and Trading in Pokhara, Nepal handles information when you browse our website, enquire about singing bowls and handicrafts, or request a course booking.
1. Information you provide
Product enquiries: your name, email address, phone number, selected product and any message you send.
Course enrolments: your name, email, phone, country if supplied, selected course, dates, accommodation or meal choice, and booking details.
Order fulfilment: delivery address and contact details you provide when arranging an order, along with correspondence and shipping information.
Please avoid including unnecessary sensitive information in enquiry messages. Our website enquiry and enrolment forms do not ask for payment card details.
2. How we use information
We use your details to reply to enquiries, arrange orders and course bookings, send related emails, coordinate delivery and customer support, protect the website from abuse, and meet applicable recordkeeping obligations. Enquiry and booking records are stored in our business systems.
Where applicable data protection law requires a lawful basis, we rely on steps you request before a contract, performance of a contract, relevant legal obligations, legitimate interests such as website security, or consent for optional tracking.
3. Service providers and international processing
Information is processed by our business in Nepal and may be handled by hosting and email providers. When delivery is arranged, relevant details are shared with the courier and customs authorities. Our forms may redirect you to WhatsApp with enquiry or booking details in a prepared message. WhatsApp and other external services have their own privacy policies.
Google Analytics and Google Tag Manager are integrated into the website's cookie controls. Tracking behaviour depends on your choices and the configured tags. Our Cookie Policy and Cookie Settings explain these controls.
4. Retention and protection
We keep information for the purposes described above, including order support and applicable recordkeeping requirements. Retention depends on the type of record and the obligations that apply. We use reasonable safeguards and restrict access to business records; no internet transmission or storage method is completely secure.
5. Your requests and choices
Contact us to request access to or correction of your information, or to ask about deletion, retention or other privacy concerns. Depending on the law that applies, you may also have rights to restrict or object to processing, receive a copy of your data, or complain to a relevant privacy authority. We may need to verify your identity and retain records where required by law.
You can change optional cookie choices at any time through Cookie Settings in the footer. Changing cookie consent does not cancel an enquiry or booking.
6. Contact and policy changes
Contact us using the details below for privacy requests. We may update this policy as our services or practices change.
Himalayan Singing Bowl and Trading
Street 17, Lalupate Marga, Lakeside Rd, Pokhara 33700, Nepal
Email: info@singingbowlandstatue.com
Phone / WhatsApp: +977 9856059346